FAQs

When will my order arrive?

All orders placed before 12pm M-F will be shipped same day. Orders placed after 12pm will be sent out the following business day.

Melbourne Metro: Orders placed before 12pm M-F will be delivered same day if within 10k of Melbourne CBD. Orders placed after 12pm will be delivered the following business day.

Sydney and outer Melbourne: Deliveries in Sydney and outer Melbourne will arrive within 2-5 business days.

The rest of Australia: Metro areas outside of VIC and NSW can expect deliveries within 3-6 business days. Deliveries outside of metro areas can expect arrival within 7-9 business days. Rural and remote areas may experience further delays based on location.

New Zealand: Metro areas can expect deliveries within 3-6 business days. Deliveries outside of metro areas can expect arrival within 7-9 business days. Rural and remote areas may experience further delays based on location.

Please allow for extra shipping time in the event of a Public Holiday.

When your order has shipped you will receive an email notification with tracking information so you can follow your yummy chocolate on it’s journey to you.

What if it’s hot weather?

If the weather is warm we will send your chocolate with an ice pack which will keep it in great shape in most conditions. Please make sure you don’t leave your chocolate somewhere warm (like in the car or outside somewhere for more than 12 hours after it is delivered. We recommend that you have your Hey Tiger delivered somewhere like an office - unfortunately we cannot take responsibility for any melting or spoilage.

You keep saying your chocolate is fresh - what does that mean?

While a lot of chocolate can sit on a shelf for a year, our bars are made of really wonderful and yummy ingredients that are at their most delicious when you eat them soon after they’re made. We do small batches of our bars so you can experience them fresh! Honestly once people try Hey Tiger the bars don’t last long anyway… but we suggest you eat your Hey Tiger within a month of purchase for the yummiest experience!

Your chocolate is ethical - what does that mean?

Hey Tiger is actually a social enterprise - we’re owned by a charitable trust and partner with The Hunger Project Ghana to fund women-led community development projects in cocoa farming communities. Our chocolate is sourced from ethical providers, which means every bite of chocolate you eat has been grown by farmers receiving a fair fee for the cocoa beans they grow. Hey Tiger only wants to increase its positive impact on the cocoa industry in West Africa - so if you eat Hey Tiger you’re enjoying a product made with passion for chocolate and a commitment to doing good.

I’m not happy with my chocolate - what should I do?

Oh no! We really want everyone to LOVE their Hey Tiger experience so please either email us on hey@heytiger.com.au or give us a call on 0435 383 440 and tell us about it. If you can take a photo of what happened that will help us sort it out quickly. We have some formal information in our terms and conditions that you can find here. If it’s delivery related please note that our courier will take a photo of your package at the point of delivery and unless they left it somewhere silly we can’t take responsibility for what happens to it after it leaves their hands. But whatever it is, get in touch and we’ll do our best to sort it out for you - we want everyone to have a delightful escapade with Hey Tiger!

I want product for my event!

We love events! Please send us an email at sales@heytiger.com.au telling us what you’re after. We offer wholesale rates for events and brands that we love, but because our product is handmade with love we can’t always fill big orders at the last minute! But get in touch and we’ll talk :-)