FAQs

Where do you deliver to?

We’re currently shipping to Australia, New Zealand and USA with plans to expand this in the future. Stay tuned!

Delivery Information 

Same Day Delivery
Area
Cart Size
Price Range
(Calculated at Checkout)
Melbourne Metro (10k of CBD)
Under $49
$10 to $21
$49 and over
$3 to $14
For orders placed before 12pm during regular business days
Orders place after 12pm will delivered next business day

Express Post - Times & Prices
State:
Area
Estimated Delivery*
(Business Days)
Price Range
(Calculated at Checkout)
VIC
Melbourne
1-2
$8 to $10
Regional VIC
1-2
$9 to $12
ACT
Canberra
1-2
$9 to $19
NSW
Sydney
1-2
$9 to $19
Regional NSW
1-4
$9 to $19
NT
Darwin
2-4
$9 to $19
Regional NT
2-5
$9 to $19
QLD
Brisbane
1-2
$9 to $19
Regional QLD
1-4
$9 to $19
SA
Adelaide
1-2
$9 to $19
Regional SA
2-5
$9 to $19
TAS
Hobart
1-2
$9 to $19
Regional TAS
1-4
$9 to $19
WA
Perth
1-2
$9 to $19
Regional WA
2-5
$9 to $19
Free Express Post delivery on all orders over $49 Australia wide
*During the warmer months, we do not ship on Fridays, Saturdays, Sundays or public holidays for Express Post.

New Zealand - From $15

Metro areas can expect deliveries within 3-6 business days. Deliveries outside of metro areas can expect arrival within 7-9 business days. Rural and remote areas may experience further delays based on location.

USA - From $30

Our delivery partner will send you an email with an estimated delivery time frame once you place your order. 

Pick-up Service in Melbourne

We offer a complimentary pick-up from the Hey Tiger warehouse in Melbourne.

Place your order before 12.00pm Monday - Friday and collect between 2.00pm-5.00pm same day. For orders placed after 12.00pm, pick up is available the next business day between 2.00pm-5.00pm. Excludes public holidays.Please note; our pick-up location is a warehouse and office space - it is not a retail space. Therefore, we do not have the facilities to process your order onsite. All orders must be made through our online shop as listed above.

What is the address?

We’re based at:29a Gwynne Street Cremorne VIC 3121.

Follow the signs that lead to the pink door and ring the ‘pick-up’ doorbell.

How are you getting here?

If you’re coming by train, the closest station is Richmond.  If you choose to drive, please note that parking is limited in the area.

If you have any issues, please phone 0435 383 440. 

What if there is hot weather?

Shipping chocolate during the summer is no easy feat! When the weather is hot, we will send your chocolate with an ice pack which will keep it in great shape in most conditions. Please make sure you don’t leave your chocolate somewhere warm (eg; in the car or outside for extended periods of time after it is delivered).

We recommend that you have your Hey Tiger order delivered to a location where someone will be present to accept it. If you’ve selected the regular delivery option and nobody is present to receive it, your order will be transferred to the nearest post office for collection. Unfortunately, we cannot take responsibility for any melting or spoilage

We do our best to ensure you have the best experience with Hey Tiger as possible. Therefore, to keep your chocolate from being in transit over the weekend, we do not ship on Fridays (with the exception of same day delivery), Saturdays, Sundays or public holidays.

During periods of extreme heat,  we will hold off on sending your order out and will notify you by email when it will be dispatched.

When your order has shipped, you will receive an email notification with tracking information so you can follow your yummy chocolate on it’s journey to you.

You keep saying your chocolate is fresh - what does that mean?

While a lot of chocolate can sit on a shelf for a year, our bars are made of really wonderful and yummy ingredients that are at their most delicious when you eat them soon after they’re made. We do small batches of our bars so you can experience them fresh! Honestly once people try Hey Tiger the bars don’t last long anyway… but we suggest you eat your Hey Tiger within a month of purchase for the yummiest experience!

Your chocolate is ethical - what does that mean?

Hey Tiger is actually a social enterprise - we’re owned by a charitable trust and partner with The Hunger Project Ghana to fund women-led community development projects in cocoa farming communities. Our chocolate is sourced from ethical providers, which means every bite of chocolate you eat has been grown by farmers receiving a fair fee for the cocoa beans they grow. Hey Tiger only wants to increase its positive impact on the cocoa industry in West Africa - so if you eat Hey Tiger you’re enjoying a product made with passion for chocolate and a commitment to doing good.

I’m not happy with my chocolate - what should I do?

Oh no! We really want everyone to LOVE their Hey Tiger experience so please either email us on hey@heytiger.com.au or give us a call on 0435 383 440 and tell us about it. If you can take a photo of what happened that will help us sort it out quickly. We have some formal information in our terms and conditions that you can find here. If it’s delivery related please note that our courier will take a photo of your package at the point of delivery and unless they left it somewhere silly we can’t take responsibility for what happens to it after it leaves their hands. But whatever it is, get in touch and we’ll do our best to sort it out for you - we want everyone to have a delightful escapade with Hey Tiger!

I want product for my event!

We love events! Please send us an email at sales@heytiger.com.au telling us what you’re after. We offer wholesale rates for events and brands that we love, but because our product is handmade with love we can’t always fill big orders at the last minute! But get in touch and we’ll talk :-)