Shipping & Returns

 

FREE SHIPPING ON ORDERS OVER $49

All our parcels are shipped using Australia Post Express Post and shipping is free on all orders over $49 Australia-wide (excluding our same day delivery service). 

For orders under $49, please see estimated delivery times and prices below. Shipping cost is calculated at checkout based on the delivery location.

    HOT WEATHER

    The suggested delivery dates listed below are subject to weather conditions. If we are sending your order during hot weather, your choccies will be packed with ice packs and insulation.

    During periods of extreme heat, we may delay sending your order. If this happens our customer service team will be in touch. Read more in our Hot Weather policy below.

    COVID DELAYS

    Please note, Australia Post continues to experience delivery delays due to COVID-19 which are beyond our control (see more information here).

     

    SHIPPING (WITHIN AUSTRALIA)


    Shipping Times & Prices
    State:
    Area
    Estimated Delivery*
    (Business Days)
    Price Range
    (Calculated at Checkout)
    VIC
    Melbourne
    3-6
    $8 to $10
    Regional VIC
    4-7
    $9 to $12
    ACT
    Canberra
    3-6
    $9 to $19
    NSW
    Sydney
    3-6
    $9 to $19
    Regional NSW
    4-7
    $9 to $19
    NT
    Darwin
    5-7
    $9 to $19
    Regional NT
    5-8
    $9 to $19
    QLD
    Brisbane
    3-6
    $9 to $19
    Regional QLD
    4-7
    $9 to $19
    SA
    Adelaide
    3-6
    $9 to $19
    Regional SA
    4-7
    $9 to $19
    TAS
    Hobart
    3-6
    $9 to $19
    Regional TAS
    4-7
    $9 to $19
    WA
    Perth
    5-7
    $9 to $19
    Regional WA
    5-8
    $9 to $19
    Free Express Post delivery on all orders over $49 Australia wide

     

    SAME DAY DELIVERY (COURIER)

    Available regular business days only. Orders must be placed by 12pm for same day delivery.

    Same Day Delivery
    Area
    Cart Size
    Price Range
    (Calculated at Checkout)
    Melbourne Metro (10k of CBD)
    Under $49
    $10 to $21
    $49 and over
    $3 to $14
    For orders placed before 12pm during regular business days.
    Orders place after 12pm will delivered next business day.
    Same Day delivery service is not available on public holidays.

     

    INTERNATIONAL DELIVERY

    We ship to Australia, New Zealand and the USA with plans to expand this in the future. Stay tuned!

    New Zealand - From $15

    Deliveries to New Zealand take between 3-9 business days. Rural and remote areas may experience further delays based on location.

    USA - From $30

    Our delivery partner will send you an email with an estimated delivery time frame once you place your order. Due to Covid-19, the USA will no longer be performing signature-on-delivery for items delivered to the USA due to government restrictions.

     

    ORDER TRACKING

    You will receive information on tracking your order automatically via email, as soon as your order has been processed.

     

    CHANGES TO ORDERS

    Oh no! I made a mistake in my order!

    Did you put in the wrong shipping address or enter the wrong details? Fear not, we’ve got you sorted! For any questions related to your order, please reach out to our wonderful Fulfilment Team at 0435 383 440 or at hey@heytiger.com.au.

    When lodging your enquiry, please have your order number ready. If your issue is urgent, it is best to call us directly! Our Fulfilment Team is busy packing your scrumptious orders throughout the day. And although we check our emails regularly, a quick phone call between 9am - 5pm, Monday - Friday is the best way to ensure your enquiry is resolved in that moment.

     

    HOT WEATHER POLICY

    Our chocolate does not use any nasties that keep it solid in hot weather (that's one of the reasons it's so smooth and delicious). That means shipping fresh chocolate in the warmer months requires a little more attention than in the cooler months.

    Here is what we do to ensure your choccies arrive safe and sound during the heat:

    • We will send your chocolate with an ice pack which will keep it in great shape in most conditions.

    • To keep your chocolate from being in transit over the weekend, we do not ship on Thursdays, Fridays (with the exception of same day delivery), Saturdays, Sundays or public holidays.

    • During periods of extreme heat, we will hold off on sending your order out and will notify you by email when it will be dispatched.

    • When your order has been shipped, you will receive an email notification with tracking information so you can follow your yummy chocolate on it’s journey to you. Please note that once your chocolate arrives we cannot control how it is stored, so make sure you take care of it so it doesn't melt!

    Here is what you can do:

    • We recommend that you have your Hey Tiger order delivered to a location where someone will be present to accept it. If you’ve selected the regular delivery option and nobody is present to receive it, your order will be transferred to the nearest post office for collection.

    • Please make sure you don’t leave your chocolate somewhere warm (eg; in the car or outside for extended periods of time after it is delivered)

     

    RETURNS POLICY

    At Hey Tiger all products are sold on a no return basis unless products are not of a satisfactory quality or items received do not match the description ordered. If the latter is the case, we will endeavour to rectify by replacement of product or refund of the item price.

    All refund enquiries must be sent to hey@heytiger.com.au. All returns and refunds will be at the discretion of Hey Tiger and if returns are accepted, Hey Tiger will send through the step-by-step process of your return. 

    If you would like to speak with us via phone, please call 0435 383 440.