Shipping & Returns

 

DELIVERY UPDATE - EXISTING ORDERS

Our online store is now closed. If you've placed an order with us, please bear with us as we've received a volume of orders and are trying our best to get them out as quickly as possible.

If you have any questions or concerns, please email us at hey@heytiger.com.au and our wonderful team will help you.

Thank you for your on-going love & support x

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SHIPPING (WITHIN AUSTRALIA)


Shipping Times & Prices
State:
Area
Estimated Delivery*
(Business Days)
Pricing
(Flat Rate)
VIC
Melbourne
3-6
$5
Regional VIC
4-7
$5
ACT
Canberra
3-6
$5
NSW
Sydney
3-6
$5
Regional NSW
4-7
$5
NT
Darwin
5-7
$5
Regional NT
5-8
$5
QLD
Brisbane
3-6
$5
Regional QLD
4-7
$5
SA
Adelaide
3-6
$5
Regional SA
4-7
$5
TAS
Hobart
3-6
$5
Regional TAS
4-7
$5
WA
Perth
5-7
$5
Regional WA
5-8
$5
Free Express Post delivery on all orders over $100 Australia wide

 

INTERNATIONAL DELIVERY

New Zealand 

Deliveries to New Zealand take between 3-9 business days. Rural and remote areas may experience further delays based on location.

USA 

Our delivery partner will send you an email with an estimated delivery time frame once you place your order. Due to Covid-19, the USA will no longer be performing signature-on-delivery for items delivered to the USA due to government restrictions.

 

ORDER TRACKING

You will receive information on tracking your order automatically via email, as soon as your order has been processed.

 

CHANGES TO ORDERS

Oh no! I made a mistake in my order!

Did you put in the wrong shipping address or enter the wrong details? Fear not, we’ve got you sorted! For any questions related to your order, please reach out to our wonderful team at 0435 383 440 or at hey@heytiger.com.au.

When lodging your enquiry, please have your order number ready. If your issue is urgent, it is best to call us directly! Our team are busy packing your scrumptious orders throughout the day. And although we check our emails regularly, a quick phone call between 9am - 5pm, Monday - Friday is the best way to ensure your enquiry is resolved in that moment.

 

HOT WEATHER POLICY

Our chocolate does not use any nasties that keep it solid in hot weather (that's one of the reasons it's so smooth and delicious). That means shipping fresh chocolate in the warmer months requires a little more attention than in the cooler months.

Here is what we do to ensure your choccies arrive safe and sound during the heat:

  • We will send your chocolate with an ice pack which will keep it in great shape in most conditions.

  • During periods of extreme heat, we will hold off on sending your order out and will notify you by email when it will be dispatched.

  • When your order has been shipped, you will receive an email notification with tracking information so you can follow your yummy chocolate on it’s journey to you. Please note that once your chocolate arrives we cannot control how it is stored, so make sure you take care of it so it doesn't melt!

Here is what you can do:

  • We recommend that you have your Hey Tiger order delivered to a location where someone will be present to accept it. If you’ve selected the regular delivery option and nobody is present to receive it, your order will be transferred to the nearest post office for collection.

  • Please make sure you don’t leave your chocolate somewhere warm (eg; in the car or outside for extended periods of time after it is delivered)

 

RETURNS POLICY

At Hey Tiger all products are sold on a no return basis unless products are not of a satisfactory quality or items received do not match the description ordered. If the latter is the case, we will endeavour to rectify by replacement of product or refund of the item price.

All refund enquiries must be sent to hey@heytiger.com.au. All returns and refunds will be at the discretion of Hey Tiger and if returns are accepted, Hey Tiger will send through the step-by-step process of your return. 

If you would like to speak with us via phone, please call 0435 383 440.