Shipping

Where do you deliver to?

We’re currently shipping to Australia, New Zealand and USA with plans to expand this in the future. Stay tuned!

Standard Delivery Information 

Same Day Delivery
Area
Cart Size
Price Range
(Calculated at Checkout)
Melbourne Metro (10k of CBD)
Under $49
$10 to $21
$49 and over
$3 to $14
For orders placed before 12pm during regular business days.
Orders place after 12pm will delivered next business day.
Same Day delivery service is not available on public holidays.
VALENTINE'S DAY: CUT OFF IS 11AM FOR SAME DAY DELIVERY ON 13-14 FEB

Express Post - Times & Prices
State:
Area
Estimated Delivery*
(Business Days)
Price Range
(Calculated at Checkout)
VIC
Melbourne
1-2
$8 to $10
Regional VIC
1-2
$9 to $12
ACT
Canberra
1-2
$9 to $19
NSW
Sydney
1-2
$9 to $19
Regional NSW
1-4
$9 to $19
NT
Darwin
2-4
$9 to $19
Regional NT
2-5
$9 to $19
QLD
Brisbane
1-2
$9 to $19
Regional QLD
1-4
$9 to $19
SA
Adelaide
1-2
$9 to $19
Regional SA
2-5
$9 to $19
TAS
Hobart
1-2
$9 to $19
Regional TAS
1-4
$9 to $19
WA
Perth
1-2
$9 to $19
Regional WA
2-5
$9 to $19
Free Express Post delivery on all orders over $49 Australia wide
*During the warmer months, there may be a slight delay with the dispatch of your order. We do not ship on Fridays, Saturdays, Sundays or public holidays for Express Post.


New Zealand - From $15

Metro areas can expect deliveries within 3-6 business days. Deliveries outside of metro areas can expect arrival within 7-9 business days. Rural and remote areas may experience further delays based on location.

USA - From $30

Our delivery partner will send you an email with an estimated delivery time frame once you place your order. 

Bushfire Delivery Impact

Due to the extreme weather conditions and bushfires across Australia, there may be a delay with the shipment of your order. The current affected areas include; ACT, SA, WA, VIC and NSW. For more information, please see HERE for more information. 

Can I pick up my order?

We offer a complimentary pick-up from the Hey Tiger warehouse in Cremorne, Melbourne.

Place your order before 12.00pm Monday - Friday and collect between 2.00pm - 5.00pm same day.

For orders placed after 12.00pm, pick-up is available the next business day between 2.00pm - 5.00pm.

Excludes public holidays.

Please note; our pick-up location is a warehouse and office space - it is not a retail space. Therefore, we do not have the facilities to process your order onsite. All orders must be made through our online shop as listed above.

What is the address?

We’re based at 29a Gwynne Street, Cremorne, Victoria, 3121.

Follow the signs that lead to the PINK DOOR and ring the ‘pick-up’ doorbell. We will be there in a jiffy!

How are you getting to Hey Tiger?

If you’re coming by train, the closest station is Richmond.

If you choose to drive, please note that parking is limited in the area.

Whoops! I can no longer pick up my order?

Thats ok! We will hold your order for 3 weeks. If you are not able to pick up within this time frame, please reach out to our Fulfillment Team at 0435 383 440 or send us an email at hey@heytiger.com.au to organise shipment to your address.

Oh no! I made a mistake in my order!

Did you forget to enter your sneaky mystery mini code? Put in the wrong shipping address? Fear not, we’ve got you sorted! For any questions related to your order, please reach out to our wonderful Fulfillment Team at 0435 383 440 or at hey@heytiger.com.au.

When lodging your inquiry, please have your order number ready. If your issue is urgent, it is best to call us directly! Our Fulfillment Team is busy packing your scrumptious orders throughout the day. And although we check our emails regularly, a quick phone call between 9am - 5pm, Monday - Friday is the best way to ensure your inquiry is resolved in that moment.

What if there is hot weather?

Our chocolate does not use any nasties that keep it solid in hot weather (that's one of the reasons it's so smooth and delicious). That means shipping fresh chocolate in the warmer months requires a little more attention than in the cooler months.

Here is what we do to ensure your choccies arrive save and sound during the heat:

  • We will send your chocolate with an ice pack which will keep it in great shape in most conditions.

  • To keep your chocolate from being in transit over the weekend, we do not ship on Fridays (with the exception of same day delivery), Saturdays, Sundays or public holidays.

  • During periods of extreme heat, we will hold off on sending your order out and will notify you by email when it will be dispatched.

  • When your order has been shipped, you will receive an email notification with tracking information so you can follow your yummy chocolate on it’s journey to you. Please note that once your chocolate arrives we cannot control how it is stored, so make sure you take care of it so it doesn't melt!

Here is what you can do:

  • We recommend that you have your Hey Tiger order delivered to a location where someone will be present to accept it. If you’ve selected the regular delivery option and nobody is present to receive it, your order will be transferred to the nearest post office for collection.

  • Please make sure you don’t leave your chocolate somewhere warm (eg; in the car or outside for extended periods of time after it is delivered).

Can I track my order?

When you place an order on our website, tracking is available for all orders which you will receive automatically via email once your order has been processed.