FAQ

We know you want the nitty-gritty almost as much as you want a cheeky Hey Tiger block to just suddenly appear in your lap. We can't make that happen - but we can give you the answers to everything Hey Tiger.

Where is Hey Tiger made?

A: Well, Hey Tiger is made right here in Melbourne - with lotsa love! Our cacao origins are mostly from Western Africa with some from South America. Most of the tasty little inclusions are handmade in Melbourne. If you have a specific Hey Tiger variant in mind - then hit us up and we can give you all the info you need. PS - we love a chat and we can talk all day about chocolate. You have been warned!

Q: How do I store my Hey Tiger?

A: Seems like the obvious place would be… your mouth. Buuuut until it gets there, it is best stored in a cool , dry place until you're ready to indulge. Loves a mid-teens temp away from direct sunlight (we all know how that ends). And not the fridge either. Brrrr no.
Fun fact: the softening point of chocolate is about 21degrees and the melting point is 29 degrees.

Q: Is Hey Tiger vegan-friendly? 

A: We currently have one Hey Tiger vegan-friendly option in our core range - The Game Changer. It is vegan by ingredient BIG but though - it is made in the same factory and on the same line as milk chocolate variants. So if you have a dairy allergy - we don't recommend it for you (and a thousand sorry’s for that).

Q: Does Hey Tiger contain (cough!) Palm Oil?

A: No. No. And no no no.

Q: What is different about Hey Tiger?

A: Look, we’re a little bit decadent. Slightly OTT, sometimes. Totally uncommon in the best possible way. We don't do bland or boring or expected. We believe in style and substance, and make a big deal out of both. We’re obsessed with making sure that we do no harm - we give to The Hunger Project as well as ensuring our supply chain is fair and ethical.
And we're always hunting new ways to create eco-friendly packaging. Are you in? 

Q: Where can I buy Hey Tiger

A: We have a stockist list on this website for you to check out but  if you’re still stuck, contact hey@heytiger.com.au and we’ll hook you up with your nearest Hey Tiger dealer! 

Q: You keep saying ‘Do Good Chocolate’ - what does that mean?

A: On the surface it can appear to be very simple - chocolate is one of life’s little gifts to be enjoyed. 

But it doesn't work like that. Around the world, there are millions of people suffering to bring us this chocolate joy. But we believe it does not have to be like this.

The not good bit:

The cacao industry is a broken one. Currently there are millions of women and children in forced labour situations in West Africa - where the majority of cacao comes from. The average worker earns around .73c per day which is drastically under the poverty line. Not. Cool. At. All.

We believe everyone in the chocolate industry deserves to prosper. 

And it is from this belief that Hey Tiger was created. A chocolate that was fair and of so delicious and that showed the world that whimsical, fantastical and downright ridiculous chocolate could be done right!

So we start upstream in our supply chain and how we work with our supplier to make damn sure that there is no mistreatment of workers or forced labour. Then, we donate 2% of each block sold to our partners at The Hunger Project.

The Hunger Project 

Beautiful people doing amazing work with an incredible vision - to realise a world where every woman, man and child leads a healthy, fulfilling life of self-reliance and dignity. 

They are a secular charity, with their roots in Australia. They're focused on uniquely women-centred strategies that build and grow communities for the benefit of all.

2% of the profit of each bar of Hey Tiger sold will go towards ‘women’s empowerment’ and ‘entrepreneurship and social development’. This means every bar you eat/give or share is helping to create a more equipable global landscape (so eat up, Tigers).

So, this is our Do-Good.

Wanna Do-Good with us?

Sure you do…

Q: How does Hey Tiger make sure cocoa is sourced ethically?

A: This is a toughie - stick with us here.

Over 60% of the world’s chocolate comes from Cote d'Ivoire & Ghana and produced by 2,500,000 smallholder farmers.

Living income is set at $2.49 per person per day in Côte d’Ivoire & $2.16 in Ghana.  But excessively low cocoa prices lead to farmer income of only $0.72 per day.  

This leaves an estimated two-thirds of cocoa farmers living below the poverty line.1 1.56m children are in child labour in the cocoa industry in Côte d’Ivoire & Ghana. 95% of those children are doing hazardous work such as using a machete, spraying chemical pesticides, or lifting heavy loads. 2 

We purchase our cacao utilising a system that ensures regular auditing of the supply chain, to weed out occurrences of underpayment, forced labour or enslavement, and child or underage labour. Further to this, the program pours funds back into social and environmental development schemes to ensure that the communities that supply our delicious cacaos can prosper from the cacao trade, not be exploited by it.  

 We have strict rules in place to ensure we only work with those who fulfill the following criteria: 

  • They must purchase cacao above the average market price to help secure livelihoods for farmers; we have a specific focus on ensuring child labour is not part of the supply chain. 
  • They must uphold environmental practices to ensure the viability of cacao farming for the long term. 
  • They have established CSR practices that are directed towards cacao-producing communities. Different suppliers have distinct programs in place, so we individually review each supplier. 

 Further to this, one of the cacao we utilise is a ‘Fairtrade’ ingredient. Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers in developing countries.  

On top of minimum price farmer organizations also receive a Fairtrade Premium which they invest in projects of their choice such as training/education, crop storage, and processing facilities.  

 Q: Where do we stand on the dairy we use in our yummy chocolate?

A: The truth is most people really love, enjoy and want chocolate with dairy. It;’s what they're used to and it really does make for a delicious chocolate experience. We totally understand the environmental impact and realities of their dairy industry and lots of people’s growing concern. But we are strongly determined to  bring about change for those in the cacao industry and part of that is us giving our Hey Tiger-lovers what they want so we can continue to make bigger change where it’s needed. But we are making dairy-free chocolate and expanding our range of creamy vegan chocolate. Just watch this space.

Q: Who are The Hunger Project and how does the donation model work?

A: Beautiful people doing amazing work with an incredible vision - to realise a world where every woman, man and child leads a healthy, fulfilling life of self-reliance and dignity. 

They are a secular charity, with their roots in Australia. They're focused on uniquely women-centred strategies that build and grow communities for the benefit of all.

2% of each bar of Hey Tiger sold will go towards ‘women’s empowerment’ and ‘entrepreneurship and social development’. This means every bar you eat/give or share is helping to create a more equipable global landscape (so eat up, Tigers).

Q: Why does Hey Tiger support cocoa farmers in Ghana and not in Australia?

A: We’re all for supporting Australian causes, manufacturing and artists. But 60-70% of the world’s cocoa is grown in West Africa compared to the tiny amount grown in far north Queensland. Because we want to help change the terrible global practices - we need to do that by supporting the farmers where the crops are actually grown. That’s when we focus and direct our energy to those places. 

But when it comes to the yummy things we include in our choccie - we source Australian grown ingredients as much as possible.

Annnnnd - all our bars are made in Australia…right here in Melbourne!

 Q: Why are you not Fairtrade certified?

A: One of the cacaos that we  utlise is Fairtrade, and the rest are under a different auditing scheme.

Paying one end 3-5 times more to support a program that ensures equitable prices paid to farmers and then the other end giving back to the communities through a donation model. We felt this was the best use of the money generated by producing our delicious chocolate.

 Q: Holy smokes! Why does your chocolate cost what it does?

A: Here at HT HQ, it is not lost on us that our chocolate bars are indeed expensive. We do say though, when it comes to this stuff, you get what you pay for. 

All of the cacao utilised in Hey Tiger chocolate adheres to super strict ethical supply chain standards, which are routinely audited to eliminate the possibility of forced or underage labour. This program ensures farmers are paid a fair price for their crops – we pay 3-5 times the standard price for our cacao to ensure there is no mistreatment or exploitation present in the  supply chain. And nice things don't come cheap when you're only making small runs - like the little inclusions like birthday cake crumble and edible glitter. We are always trying to keep pricing down however the nature of our product means that the price is more than standard chocolate. We think between our ethical supply chain, our incredible taste, as well as our donation model, that the chocolate is worth that bit extra. We hope you agree.  

Q: Are your bars gluten free?

A: Game Changer and Best Mates are what’s known as gluten free ‘by ingredient’. This means there’s no gluten containing ingredients in it. However we aren't able to control gluten as an allergen on our site so we DO NOT recommend you consume Hey Tiger chocolate if you have a gluten allergy.

Q: Are you now part of the Soulfresh group of brands?

A: Yes! We have a new home and a new bunch of legends to hanging out with! Soulfresh is more of a movement than a company. They are free-thinkers who love innovation and looking for better solutions for the planet - this is why we get along.
They make brands you might know like Nutty Bruce plant milk, Pico Fairtrade Chocolate and Lo Bros Living Drinks. Together Hey Tiger and Soulfresh are going to disrupt the chocolate industry for good!

Q: A couple of the backs of packs look different.

A: As we got back up and running after our lil’ break, we needed to make a few changes we could keep making the delicious chocolate you know and love. Things like changing the ‘Glitter Kitten’ glitter to a different colour and moving some of our inclusions from the back of the bars INTO the bar (we did this in a few of them). We think it also makes it easier to munch on - hope you agree!

Q: You have a new allergen for ‘Best Mates’. Why’s that?

A: We’ve changed one ingredient in Best Mates. Where before it used a sunflower lecithin - now it’s a soy-based lecithin. So we have a Contains Soy story on the back of the pack. Please do not consume if you have a soy allergy.